Search The Record Hub

Frequently Asked Questions

Where's my order?

Once your order has shipped you will receive a confirmation email which contains tracking information. You can also look up the status of your shipment on our Order Lookup page

Its Christmas so it’s a little busy. We are still committed to quick delivery direct to your door, but please do allow extra time for your shopping with us this December. Our delivery partners have warned of congestion in the network so please order early to avoid any delays in delivery.

Once your order has left you will receive a confirmation email which contains tracking information from An Post, this means your new record is making its way to you. You can also look up the status of your shipment on our Order Lookup page.

Please check your tracking number for the latest updates to your delivery and allow up to 5 working days for delivery from time of order. All orders on are trackable via An Post.

Please note that our delivery packaging contains our brand logo and is identifiable.

Free shipping on all orders over €50 to Ireland

Shipping within Ireland: 
  • We charge a standard shipping rate of €5 on all orders under €50. On orders over €50, we pay the shipping fee. 
  • Orders are sent via An Post tracked delivery.

Shipping to the UK:

  • We charge a standard rate of €9.75 on all orders.

  • If you are shipping to the UK you may be subject to a customs charge levied by Royal Mail. This is unfortunately outside of our control.

    Shipping to rest of the EU:

    • We charge a standard shipping rate of €15 on all orders.

    Shipping to the rest of the world:

    • We charge an international shipping rate of €25 on all orders.

    Excluded countries (due to cost of shipping):

    • Bosnia & Herzegovina, Montenegro, Liechtenstein, Norway, Serbia, Switzerland

      What's your refund policy?

      Simply put, if you're not happy, we're not happy. If within 14 days of receiving your package, you discover that something is not quite right then please contact us at and we'll do our best to make it right.

      Which countries do you ship to?

      All except those excluded above.

      How long does delivery take?

      All our orders are shipped from our warehouse in Ireland by tracked shipping.
      Estimated Shipping Time
      2-4 business days
      United Kingdom
      4-6 business days
      8-10 business days
      Rest Of The World 10-14 business days 

      How do Pre-Orders work?

      Each pre-order album has an associated release date listed and will ship on or very close to that date. If you place an order with pre-order products and "available now" products together, your entire order will ship on the latest pre-order date of any pre-order products. If you have further questions, please contact us at

      Can I track my order?

      Yes, all our orders are sent via tracked shipping. Once your package has left our warehouse you will be sent an email with tracking details. Please note that it can sometimes take up to 24 hours for this tracking info to become active.

      What currency am I charged in?

      We can process orders in most major currencies. Simply select the currency you wish to be charged in from the drop-down menu at the top of the page. Currencies available: EUR, GBP, USD, CAD, AUD, NZD, DKK, HKD, JPY, SGD

      Do you have a rewards/loyalty scheme?

      We do. To join, simply go to our Rewards page and in the pop-up window, click Join Now. If you've already created an account when you checked out on a previous purchase you can use those details to login. 

      For every €1 you spend you get 2 points. And for every 100 points you accrue you get €1 worth of store credit to spend on a subsequent purchase.

      Also, for every friend you refer, you get 500 points (€5) - you can get your referral link to share when you login. Just share the link and when a friend makes a purchase via your link, you'll get 500 points.

      The sooner you join the sooner you'll start accruing points. 

      Do you accept One4All cards?

      We do accept One4All, but due to an EU Anti-Money Laundering Directive that came into force in January 2020, any orders over €50 will be declined. If you make an order with a total value under €50, it will be accepted.

      Please also note: you must checkout using the regular checkout with One4All cards. ShopPay checkout will not accept them.

      Are product images accurate?

      As much as possible our product images give an indication of what you should receive. There may be colour shading variations however, as they are graphical representations.


      Brexit Proof Vinyl Shopping In Ireland

      The Record Hub is 100% Irish and based in Dublin. This means that Republic of Ireland customers will face no extra VAT or Customs charges on any of their purchases. The price you see at checkout is the final charge.

      As we are based in the Republic Of Ireland, this also means that there are minimal expected delays in your Irish delivery. All Republic Of Ireland orders are direct to your door and completely trackable thanks to our delivery partners at An Post.

      If you need further assistance with your order you can contact us at